Your Enquiry Details
When you send the enquiry form, we receive the name, email, optional phone number and message you enter, together with the service selected and the website the enquiry came from. Please do not include payment information, access codes, sensitive personal details or security documents. Technical request information may also be processed by hosting and security services to deliver the form and protect it from misuse.
Why We Use This Information
We use your details to read and respond to the enquiry, understand the proposed work and identify a suitable local electrical firm where needed. We ask for your agreement on the form before your details are passed to a firm. Your enquiry is not an agreement to receive unrelated marketing.
Sharing With A Suitable Local Firm
With your agreement, your enquiry details may be passed to a suitable local electrical firm so it can discuss the proposed work directly with you. The firm receiving the enquiry is responsible for explaining its own handling of your information, its quotation and its terms. Ask that firm for its privacy notice if you want further detail.
The Basis For Processing
We rely on your consent for the requested sharing of your enquiry with a suitable local firm. Responding to your request can also involve steps you ask for before entering a contract. Technical security and abuse prevention may be supported by legitimate interests in protecting the website and its users.
How Long Information Is Kept
Enquiry details should be kept only as long as needed to handle the request, maintain relevant records and resolve any associated issue. Retention depends on the enquiry and any applicable legal duties. You can ask what information is held about your enquiry and request deletion where it is no longer needed.
Your Choices And Rights
You can ask to access or correct your personal information, request deletion or restriction, and object to relevant processing. Where processing relies on consent, you can withdraw it at any time without affecting processing already carried out. Use the contact form, choose “Privacy request” and provide the minimum detail needed to identify your enquiry.
Requests After An Enquiry Is Shared
If a local firm has received your enquiry, contact that firm directly about information it holds. You can also use this website’s contact form to ask about the original enquiry and its sharing. We may need to verify your identity before supplying personal information or acting on a request.
Cookies, Fonts And Technical Services
This build does not add analytics, advertising cookies or marketing trackers. The pages load fonts from Google Fonts, which involves your browser contacting Google and sharing technical information such as an IP address. Hosting and form services may process technical logs for security and service delivery.
Data Handling And Transfers
Information is submitted through the enquiry endpoint for this website and handled by the configured hosting and enquiry services. Where a service processes personal data outside the UK, appropriate safeguards must apply. Do not send sensitive information through the form, and use a privacy request if you need details about the handling of a particular enquiry.
If You Have A Concern
Please use the contact form to raise a question about your information. You also have the right to complain to the Information Commissioner’s Office. Its website provides guidance about personal information rights and how to raise a data protection concern.